Site: Outlook Web Access

Login: Email Username and Password

All students are given an '' account when they matriculate or take a course. This account becomes the official communication channel between you and Charter Oak State College faculty and staff.

Students, who choose to have their emails auto-forwarded to private (unofficial) email addresses, do so at their own risk. The college/university is not responsible for any difficulties that may occur in the transmission of the emails. See entire "Electronic Communication Policy"

How do I change my MyCharterOak password?

If you do not have a Charter Oak Email account

  • If you have forgotten your password, first attempt your login, you will then have access to a "forgot my password" link.   Click on the link and a new password will be emailed to you.

If you have a Charter Oak email account

  • At this time you cannot change your email password
  • If you need a password reset  Please contact the Support Center at 844-889-9725 or access the online system at




The Charter Oak helpdesk is available 24 hours per day, 365 days per year.   We understand that needing help doesn’t have a schedule and are at the ready to assist you when the need arises.

You can contact the Support Center through the following methods:

  • To log a ticket or use the self-service tools (including online chat):
  • For critical issues requiring immediate assistance please call:
    Voice: 844-889-9725

The Support Center can help you with the following:

  • Blackboard - logging into (including password resets) and using the system
  • Webmail - logging into (including password resets) and the basics of using the system
  • MyCharterOak - They will be able to assist you with logging in any problems will be escalated to our application support personnel for resolution during normal Charter Oak State College business hours.