Site: Outlook Web Access

Login: Email Username and Password

All students are given an '' account when they matriculate or take a course. This account becomes the official communication channel between you and Charter Oak State College faculty and staff.

Students, who choose to have their emails auto-forwarded to private (unofficial) email addresses, do so at their own risk. The college/university is not responsible for any difficulties that may occur in the transmission of the emails. See entire "Electronic Communication Policy"

How do I change my MyCharterOak password?

If you do not have a Charter Oak Email account

  • If you have forgotten your password, first attempt your login, you will then have access to a "forgot my password" link.   Click on the link and a new password will be emailed to you.

If you have a Charter Oak email account

  • At this time you cannot change your email password
  • If you need a password reset  Please contact the Support Center at 860.515.3710 or access the online system at




The Charter Oak helpdesk is available 24 hours per day, 365 days per year.   We understand that needing help doesn’t have a schedule and are at the ready to assist you when the need arises.

You can contact the Support Center through the following methods:

  • To log a ticket or use the self-service tools (including online chat):
  • For critical issues requiring immediate assistance please call:
    Voice: 844-889-9725

The Support Center can help you with the following:

  • Blackboard - logging into (including password resets) and using the system
  • Webmail - logging into (including password resets) and the basics of using the system
  • MyCharterOak - They will be able to assist you with logging in any problems will be escalated to our application support personnel for resolution during normal Charter Oak State College business hours.