Logging into MyCharterOak

Multifactor Authentication (MFA)

Logins to Office365/MyCharterOak (Outlook) email require MultiFactor Authentication (MFA).
Please click the following link for more information and instructions for setting this up: MultiFactor Authentication.

Help Logging into MyCharterOak

If this is your first time logging into the MyCharterOak student portal OR if it has been awhile since you have last logged in, below are some pointers:

  • If you are using your Charter Oak email address to login and you have forgotten your password, you may do one of the following:

    1. If you have/had previously registered your email address for password reset/recovery, click here
    2. Contact the Help Desk, for a password reset:
      • To log a ticket or use the self-service help desk tools (including online chat), please use this link: www.charteroak.edu/support
        OR
      • For immediate assistance, please call 844-889-9725


  • If you are logging in with your personal/a non-Charter Oak email account (i.e. @Yahoo, @Gmail, etc.), you should have received an email with a Username and a Password set/reset link from the Registrar's Office.

    •  If you have lost that email and/or if have forgotten your password, please perform the following steps to receive a new password reset link:

      • At the top of this page, type the personal email address that you had provided in the Username area
      • Then type "1234" in the Password area
      • Click the yellow LOGIN button next to the Password area
      • You will be presented a screen indicating an Invalid login error message (that's okay!)
      • Click on the 'I forgot my password' link on the screen
      • On the next screen that appears, enter that personal email address again
      • Click the 'Send' button
      • An email with a set/reset password link will be sent to that email address
        (Please note: the reset link will only be active for 60 minutes;
         If the password is not set/reset within 60 minutes, these above steps will have to be repeated to have a new link sent)

Information for Staying Safe

NEVER give out your passwords or your authentication codes to ANYONE, even if they are claiming to be Charter Oak IT Support or Blackboard Support!

There have been real instances of sophisticated attacks against Charter Oak’s students, faculty and staff. These attackers have posed as Charter Oak Tech Support in order to attempt obtaining all the information and access necessary for commandeering the targeted persons’ accounts, as well as stealing their identity. We want to ensure that you have the information needed to guard against these attacks. Here are some tips that can help:

  • A common tactic is to use an ‘account shutdown warning’. To keep your identity and accounts safe, if you are informed in any way that your account will be shut down:
    • Do not respond directly to that message. Instead, use your own saved links or known website addresses to look up appropriate contact information and methods for Charter Oak’s helpdesk or relevant department.
  • If you receive a code for a 2-factor login via an authentication app or a text for one of your accounts when you were not expecting it:
    • Do not share that code with anyone and, as quickly as possible, change your password for that account. Then review all recent activity for that account and all the privacy and security settings to determine if you need to take further steps. If you discover anything has been changed or has been done, reach out to support for that account using information provided on that company’s public website. (Not information provided in an email or text message.)

When any holiday season is approaching, please be aware that these same types of attacks will be used much more frequently to attempt stealing account and banking information. These same methods of keeping safe applies to those systems as well.

  • Do not respond directly to any message or phone call about your account login or any request for codes to access your account.
  • Do not use contact information provided in a text or email.
  • Do use contact information provided on the company’s public website.
  • Do change your password for an account as quickly as possible if you receive a 2-factor authentication code or prompt when you were not expecting one for that account.

Lastly, students should be reminded that sharing their login credentials to any of the college’s systems is a violation of the Student Code of Conduct.

 

If you would like or need immediate assistance, please call Charter Oak’s support number at 844-889-9725.

Thank you for staying alert and protecting yourself and your accounts!

--Charter Oak IT Department