Logins to Office365/MyCharterOak (Outlook) email require MultiFactor Authentication (MFA).
Please click the following link for more information and instructions for setting this up: MultiFactor Authentication.

If this is your first time logging into the MyCharterOak student portal OR if it has been awhile since you have last logged in, below are some pointers:

  • If you are using your Charter Oak email address to login and you have forgotten your password, you may do one of the following:

    1. If you have/had previously registered your email address for password reset/recovery, click here
    2. Contact the Help Desk, for a password reset:
      • To log a ticket or use the self-service help desk tools (including online chat), please use this link: www.charteroak.edu/support
      • For immediate assistance, please call 844-889-9725

  • If you are logging in with your personal/a non-Charter Oak email account (i.e. @Yahoo, @Gmail, etc.), you should have received an email with a Username and a Password set/reset link from the Registrar's Office.

    •  If you have lost that email and/or if have forgotten your password, please perform the following steps to receive a new password reset link:

      • At the top of this page, type the personal email address that you had provided in the Username area
      • Then type "1234" in the Password area
      • Click the yellow LOGIN button next to the Password area
      • You will be presented a screen indicating an Invalid login error message (that's okay!)
      • Click on the 'I forgot my password' link on the screen
      • On the next screen that appears, enter that personal email address again
      • Click the 'Send' button
      • An email with a set/reset password link will be sent to that email address
        (Please note: the reset link will only be active for 60 minutes;
         If the password is not set/reset within 60 minutes, these above steps will have to be repeated to have a new link sent)