Jenzabar Campus Portal Features Help Hub

FormFlow Forms FAQ and Troubleshooting

Tip

See the FormFlow Forms Troubleshooting Guide for additional information about resolving common issues.

FAQ
Is it possible to submit a document to multiple Workflow tracks simultaneously?

Yes. When you add a rule to a button or question, you can specify which workflow tracks you want the submission to be associated with.

Are files uploaded secure?

File uploads behave the same all other Campus Portal file uploads based on your server configuration. For additional information about document security, contact your campus support team.

Will multiple choice fields be included in views that show flattened submissions?

Since multiple choice fields require multiple rows by design, they cannot be flattened into a single row for the view. They are, however, included in the CSV export available in the View Reports page.

Can we concatenate multiple fields to the notes description when writing to a custom table?

Yes, you can concatenate multiple fields in custom tables by creating a custom stored procedure. If you need assistance, contact our Services team.

Can the email generated from a form submission include a link to a workflow?

Not at this time.

Can I use a form to build a vendor application?

Yes, but the process would need to be done with a custom stored procedure. If you need assistance, contact our Services team.

What form types can be submitted to Process Internet Submissions?

Important

The form types available are dependent on the licenses you have.

The following form types can be submitted to Process Internet Submissions:

  • Personal Information with Gift (Constituent)

  • Admissions Inquiry (New) (Candidate)

  • Admissions Application (New) (Candidate)

  • Student Request (Student)

  • Housing Application (EXi/J1 Web Student Life)

  • Data Privacy Request - Update Consents (Common)

  • Data Privacy Request - Access Data/Forget Data (Common)

How can an administrator tell if a payment was successful?

Use the View Reports link on the FormFlow - Forms page to see the form's submission status. When the form has a Submitted status, payment was successful. If the status is Payment Pending, payment has not gone through.

I received an email with a link to download a file that was uploaded to a form submission. Why can't I download the file?

There are restrictions to who can download files that are uploaded in FormFlow - Forms. You must have Can review permissions to the FormFlow - Forms feature where the file was originally submitted. Additionally, at least one of the following conditions must be met:

  • You are the original person to submit the form

  • You are a Campus Portal administrator

  • You have administrative permissions to the FormFlow - Forms feature where the original submission was submitted

  • You have Can view report or Can admin this portlet permissions to the FormFlow - Form where the original submission was submitted

  • You are an approver assigned in Workflow to approve the document